Web Support

Why Wincub8?

24/7 Chat & Email Support
Capability

Real-Time response to customer emails & chats.

Timely resolution to Technical and Non-Technical issues

Detailed reporting of customer interactions and feedback

Maintain customer loyalty to sustain a current customer base

1. Chat Support Services

Today’s customers can opt for any service channel, as all that matters for them is the delivery of quick and reliable solutions.. They are not just satisfied with having only a helpline number to call. They require 24/7 chat support services so that they can get any query answered or any issue resolved while they browse through your website.

Real Time Assistance

Customers get real-time assistance while they are browsing your website. This reduces support time drastically. The real-time assistant also helps customers make decisions on whether to make a purchase or not.

Convert Visitors To Customers

You have an opportunity to convert website visitors to customers. There is also a scope for upselling or cross-selling to existing customers. Chat support is the perfect tool to help boost your website’s conversions.

Gather Visitor Information

Know your website visitor information in real-time by interacting with them. Get the necessary feedback from the customers and find out how to improve your services.

Reduce Cart Abandonment

Reduce cart abandonment in e-commerce sites and increase sales with our chat support service. Customers that face any challenge while making a transaction on your website can get quick assistance.

2. Email Support Services

Delivering fabulous email support service experience isn’t easy, until all the necessary resources are present at your disposal. Email has become the chief method of communication between your customers and your business. Everything from feedback emails to queries can be the subject of these emails. Your business needs strong e-mail support services to ensure your customers get a fast response from you and are satisfied with the resolution provided.