Our Process
To Grow Your Business is Our Business
Process Flow
At Wincub8, operational approach is based on an objective of attaining maximum productivity using cost-efficient methods; at the same time our main focus of providing quality results is never forgotten. We substitute the usual hierarchies by more process-specific guidelines with each person working as an integral part of the whole unit and each division being independent, but contributing to the benefit of the Process as a whole.
Recruitment Process
Another area of our proficiency is our ability to attract and retain best talent in the industry. We have supported a wide range of requirements for our clients with diverse hiring requirements. Our operations model supports handpicking your own staff. In this model, we can give you candidates to be interviewed by your team and handpick them for some special tasks. Thus, we facilitate our clients to screen and select the potential candidates they wish to hire, should they prefer that as an option. Unlike many outsourcing companies, this enables us to ensure we endorse candidates who can meet your exact requirements.
The following programs and workshop are mandatory for all the Associates of our company:
01
Telemarketing skills
02
Listening Skills
03
Telephone etiquette's
04
Customer relationship management
05
Communication and Team Effectiveness
06
Team Building/Leadership skills
07
Time Management
Learning & Development
Since learning and development is a continuous process, special attention is paid to the requirements of the candidates in terms of knowledge, skills and attitude.
Value We Bring In
Based on the specific requirements of each and every client, our expert management team recommends robust outsourcing solutions to increase the quality and efficiency to generate value for our clients. Our service levels are clearly defined in line with the business objectives. They are time-measured and analysed so that the corrective actions are taken to guarantee the right deliverable. Further, we also submit daily reports with all output statistics and call recordings as well to for your team to analyse the work done by the Wincub8 team.