Travel & Hospitality

Travel & Hospitality

Travel & Hospitality is all about the EXPERIENCE!

The hospitality industry is open 365 days a year. No matter what the season, people find a good reason to travel. So, with millions of travellers crisscrossing the globe every year, 24 hour customer service is essential. Airlines, cruise companies, travel and car rental agencies, railways, hotels and more, could all use a helping hand.

Today’s increasingly bargain-hungry travellers expect great customer experiences. Delivering personalized service to your travel and hospitality customers and quickly resolving their problems across every interaction is essential for market growth.

With our expertise in the realm of customer support, Wincub8 offers solutions which are tailor-made to match the requirements of your business and your customers in the most befitting manner.

Our professional contact center agents will flawlessly represent your brand 24 hours a day, 365 days a year; ensuring that customers’ needs are met promptly and courteously across all communication channels: inbound and outbound voice, email, web chat and social media.

Our Offerings

Booking and Reservations
Up-sell & Cross sell
Itinerary Research and Planning
Changes and Cancellation
Special Requests
Customer Services
General Enquiries
Loyalty Program Administration
VIP Customer Hotline
Live Chat Support
Email Helpdesk
Refunds Administration
Customer Satisfaction Surveys

Key Differentiators

Data Security
Affordable pricing
Use of latest technology
Advanced infrastructure
Experienced resources
Quality assurance