Retail & E-Commerce

Wincub8 offers custom outsourced call center services programs that help retailers and e-commerce companies get closer to their markets and their customers, reinforce customer loyalty and express their unique brand. And we reduce our client's cost of doing business. Our inbound services include customer service, order processing and order taking, help desk, email and chat.

In today's retail and e-commerce industry, customer service standards continue to rise while margins shrink. The competition for market share is getting tougher day by day. A key competitive advantage is superior customer relations and customer service. It becomes very integral for any retail or ecommerce company apart in a crowded market – whether it's winning new customers or retaining existing ones.

Our call center solutions boost sales and brand loyalty while cutting your business costs.

What We Can Do

24/7 Answering Service

There’s no telling when an online shopper will want to contact your business. Our agents are always available so that this dilemma can be avoided. Even if it’s after usual business hours, your customers will be met with a courteous operator every time, ready and waiting to respond to inquiries and answer questions following your list of FAQs.

Experts in Order Processing

Our experienced team integrates with your existing online software to manage orders and process sales. We can assist with billing concerns, process returns, and track shipments to help shoulder the responsibilities of your in-house staff. In addition, we can help callers locate local dealers to coordinate item pick-up.

Help Desk Support

If your customers have a problem with a product or service you sold them, it helps to have an around-the-clock team of help desk professionals ready to assist. We follow your support protocols, are able to address any minor issues you deem appropriate, and can escalate the call to the appropriate personnel within your company for more complex matters.

Why Choose Wincub8?

“When you work with Wincub8, you make a commitment to customer service excellence.”

Professional Representation

When consumers are purchasing from a seemingly faceless online organization, presenting a professional image is essential. With us on your team, you can rest assured that your brand will be represented flawlessly each time we pick up the phone. Whether you are running a small e-commerce site or a large online store, your clients will appreciate the superior level of care that the right call center provides.

Increased Productivity

When customers’ requests are coming in at a frenzied pace, chances are your employees are so busy managing order entry that they have little time for the day-to-day obligations of running your business. Our operators can help. Lifting the burden of an ever-ringing phone leads to increased productivity and happier employees.

Reduced Operating Expenses

Our agents work remotely and virtually, negating the need for hiring and training new staff members. There is no expensive equipment to purchase, install, or maintain – we have your technological needs covered. Month-to-month contracts and by-the-minute billing mean that you will pay for only the operator time you use, potentially saving your company thousands of dollars. All of that translates to reduced out-of-pocket expenses and an increase in your bottom line.

We take pride in what we do, and our affordable, personalized support solutions will give your online store the competitive edge it needs to stand out from the crowd.

Retail & E-Commerce